Question 1

How long should I allow for transport to and from Cairns airport?

Accepted Answer

From Port Douglas we recommend a pick-up window of 3 hours before the scheduled departure time for domestic flights.
- Why do domestic flights require a 3-hour pick-up window? The 3-hour pick-up for domestic flights is necessary due to the unpredictable nature of roadworks and traffic conditions on the Captain Cook highway. This ensures that you reach the airport comfortably and on time.. Allowing for a 3-hour pick-up window ensures we can navigate any unforeseen delays and get you to the airport on time.

For the journey from Palm Cove to Cairns Airport you should allow an approx. 2.5 hour window. The actual drive time is approximately 35 mins, but we will be passing through the highly populated residential areas located around Smithfield and busy Smithfield Shopping Hub which can result in traffic delays.
- What about international flights? For international flights, we make additional allowances in our pick-up times to account for potential variations in travel requirements.
- Should I contact you to confirm pick-up arrangements?  Once you receive a booking confirmation upon payment of your transfer, there is no need to make multiple check-ins.  We closely monitor road conditions, weather and roadworks and may make small adjustments to the pick-up times and will advise you accordingly. We will text you the day before your booking to confirm pickup time / location and a simple text reply is all that is required from you.  If you need to contact us on the day of your departure for any emergency / updates, please use your booking reference number when calling.

Question 2

How will I find my driver at the airport?

Accepted Answer

Upon your arrival at Cairns Airport, your private driver will be waiting for you at carousel 1 with a personalized sign displaying your name. Please keep an eye out for your driver in this designated area.
What if I cannot locate my driver at carousel 1? 
In the rare event that you cannot immediately locate your driver at carousel 1, we kindly ask you to remain at carousel 1 for a short while.  The driver might have been delayed dropping off previous passengers at departures before making their way to meet you.
Rest assured, your driver will be there to greet you as soon as possible. For any further assistance or concerns, don't hesitate to contact our support team, and they will be glad to assist you. We are committed to providing you with a smooth and stress-free airport transfer experience.

Question 3

After arriving at Cairns, what is the average wait time for my transfer?

Accepted Answer

Your airport transfer will usually commence within 20 minutes after meeting your driver and collecting your bags from the carousel.

Question 4

What if my flight is delayed?

Accepted Answer

No need to worry! Your driver will track your flight in real-time, and they will be there to pick you up at the airport, regardless of any delays. You don't have to contact us to inform about the changes in your flight schedule (unless your actual flight has been cancelled and you are re-routed) We understand that travel plans can be unpredictable, and our goal is to make your airport transfer experience as stress-free as possible.

Question 5

I have an early 6am flight out of Cairns. What time will I leave Port Douglas for the airport?

Accepted Answer

For flights departing from Cairns at 6 am or earlier, we recommend leaving Port Douglas at approximately 3:15 am. This falls under our after-hours service and will incur an additional fee of $50.  Similarly, if you have a late flight, with a pick up time after 7pm, this is also outside of our standard hours and will incur a $50 after-hours service fee. Our after-hours private transfer service ensures a smooth and timely journey to Cairns Airport, allowing you to catch your early morning flight with ease.

Question 6

Do you accommodate infants?

Accepted Answer

Absolutely! We understand the importance of your little one's safety and comfort. That's why we gladly offer rear-facing or front-facing baby seats or booster seats at no extra charge. To ensure we have the suitable seats ready for your journey, kindly mention your requirement for baby seats in the Booking Request form. Rest assured, our dedicated team will go above and beyond to cater to your needs, ensuring a secure and pleasant ride for both you and your baby.

Question 7

Can we make additional stops during the Airport transfer journey?

Accepted Answer

Yes, we can make extra stops during the Airport transfer, subject to availability in our schedule. However, during busy periods, it might not be possible as we need to ensure timely transportation for other guests catching outbound flights.
We do provide a complimentary quick 10-minute stop for purposes such as taking scenic photos or a brief visit to Dan Murphy's.  If there's sufficient time and you wish to make further stops beyond the initial 10-minute stop, an additional charge of $25 will apply for every 15 minutes spent on extra stops. Your driver will advise you how much extra time they have available.
Please keep in mind that our vehicles have limited luggage space, so carrying extra bags might not always be feasible.

Question 8

Do you pick up anyone else?

Accepted Answer

No, we do not pick up other passengers.  Your private airport transfer is exclusively for you and your party.

Question 9

What is the duration of the airport transfer?

Accepted Answer

The average airport transfer time from Cairns Airport to Port Douglas is approximately 60-70 minutes. However, please keep in mind that the actual duration may vary based on traffic conditions and the specific location of your accommodation within Port Douglas. 
The journey will take us on a scenic drive passing through the northern suburbs of Cairns, passing by sugar cane fields, and along the picturesque coastline of the Coral Sea, designated as a world heritage listed drive.

Question 10

What are your hours of operation?

Accepted Answer

Our drivers operate 24 hours a day, 7 days a week.  
Office hours are 6am - 10pm for bookings and enquiries.
We do not charge extra for public holidays, except for during the Easter and Christmas Holiday periods where a $50 extra fee is payable.  
Should your airport transfer fall both after hours AND on a Christmas holiday period, only one $50 extra payment will be charged.

Question 11

What vehicles do you use?

Accepted Answer

We use premium vehicles including BMW X5 SUV’s and BMW Sedans which are all meticulously maintained.  Comprising comfortable wide leather seats, spacious luxury interiors and panoramic sunroof, it will certainly feel like the ‘business class’ experience.  Our premium service offers as a standard, an amenities pack containing an ice cold bottle of water, cold scented face towel, and a small box of mints.  Vehicles also have a selection of magazines & various music playlists onboard for your entertainment.

Question 12

How many passengers can you carry?

Accepted Answer

Our vehicles can accommodate up to 4 guests at any one time.

Question 13

How much luggage can I bring?

Accepted Answer

We allow 1 large suitcase per person and 1 piece of hand luggage per person for each transfer.
We do have a small luggage trailer and are able to accommodate more luggage if necessary for an extra fee of $50 fee per trip.
Our luggage trailer is also able to accommodate sports equipment such as bikes, surfboards, golf clubs etc.

Question 14

Can I bring my pets during the airport transfer?

Accepted Answer

We genuinely appreciate fellow animal lovers, but unfortunately, we cannot accommodate pets on our airport transfer service. Our vehicles are of high prestige and are also used for tours, wedding and special events, and are not equipped to transport animals. We apologize for any inconvenience this may cause.

Question 15

Can I eat or drink in the vehicle?

Accepted Answer

As per the Queensland food and beverage restriction on public passenger vehicles contained in the Transport Operations (Passenger Transport) Regulation 2018 (Qld) s 232(2), passengers are not permitted to consume food or drink inside the vehicle, with the exception of bottled water.

Question 16

Do I need to wear a mask?

Accepted Answer

Although we provide face masks and hand sanitiser in the vehicle, it is not necessary to wear a mask. However, due to the close contained area of the vehicle and for the protection of the driver and other passengers, if a passenger arrives displaying cold and flu symptoms, they will be asked to wear a mask for the journey.   Failure to wear a mask may result in cancellation of the booking with a no refund policy.

Question 17

What if I need to amend or cancel my booking?

Accepted Answer

We understand that plans change and flights change also.  Therefore, changes/amendments to existing bookings are permitted up to 24 hours prior to commencement of booking at no charge.  
If we cannot accommodate changes to your booking, we will issue a full refund minus an admin fee of $30 for one way booking and $30 for a return.  This fee also applies to cancellations up to 24 hours prior to booking. 
Cancellation of bookings within 24 hours of scheduled pick up time will incur a 50% cancellation fee.

0480 461 138

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